Privacy Policy
Out and About Community Support respects your privacy and is committed to protecting your personal information.
This policy explains how we collect, use, store, and protect your information when you interact with us.
1. What information we collect
We may collect personal information that is reasonably necessary to provide our services, including:
Name, phone number, and email address
Address or location details
Information about support needs
NDIS related information (where relevant)
Information provided through enquiry or referral forms
We only collect information that is necessary to respond to enquiries, provide support, or manage referrals.
2. How we collect your information
We may collect your information when you:
Contact us via phone or email
Submit an enquiry or referral form through our website
Communicate with us directly
Are referred to us by a support coordinator or third party
Where possible, we collect information directly from you or with your consent.
3. How we use your information
We use your information to:
Respond to enquiries and referrals
Provide NDIS support services
Communicate with participants, families, and referrers
Manage service delivery and support needs
Meet legal and regulatory obligations
We will not use your information for unrelated purposes without your consent.
4. Disclosure of information
We may share your information with:
Support coordinators or plan managers
Allied health professionals involved in your care
Third parties where required by law
We only share information when it is necessary to provide support or with your consent.
5. Storage and security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
This includes:
Secure digital systems
Restricted access to personal information
Safe handling of sensitive information
6. Access and correction
You have the right to:
Request access to the personal information we hold about you
Request corrections if your information is inaccurate or incomplete
To do this, please contact us using the details below.
7. Website and cookies
Our website may collect limited non-personal information such as:
Website usage data
Browser type and device information
This helps us improve website performance and user experience.
We do not use this information to identify individuals.
8. Third-party links
Our website may include links to external websites.
We are not responsible for the privacy practices of those websites and recommend reviewing their privacy policies separately.
9. Contact us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Phone: 0494 436 782
Email: admin@outandaboutcs.com.au
10. Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.
The latest version will always be available on our website.