Feedback and complaints

Your voice matters

We are committed to providing safe, respectful, and high-quality support.

If something isn’t working, or if you have feedback about your experience, we want to hear from you. Your feedback helps us improve and ensures we continue to provide the best possible support.

You have the right to raise a concern at any time.

How to share feedback or make a complaint

You can provide feedback or make a complaint in a way that feels comfortable for you.

Contact us directly

Phone: 0494 436 78
Email: admin@outandaboutcs.com.au

Submit a complaint in writing

You can also submit a complaint through our website or via email.
If you need support to do this, we’re happy to assist.

What happens when you make a complaint

Steps:

1. We listen
We take your concern seriously and ensure you feel heard

2. We review
We look into the situation carefully and fairly

3. We respond
We will respond as soon as possible, usually within a few business days

4. We take action
Where needed, we make changes to improve our services

Your rights

You have the right to:

• Raise a concern without fear of judgement or impact on your support

• Be treated with respect and fairness

• Have your complaint handled confidentially

• Receive a timely response

Support with making a complaint

If you need help to make a complaint, you can:

• Ask a family member, carer, or support coordinator to assist

• Contact an independent advocacy service

• Speak to someone you trust

External complaints

If you are not satisfied with how your complaint has been handled, you can contact the NDIS Quality and Safeguards Commission.

NDIS Quality and Safeguards Commission

Phone: 1800 035 544
Website: https://www.ndiscommission.gov.au

We’re here to listen

We take all feedback seriously and see it as an opportunity to improve.

If something isn’t right, please let us know, we’re here to support you.